Discover the truth about dodgy solar installers or "solar cowboys" and how to spot them from a mile away. Since 2011 more than 700 solar companies have gone out of business in New Zealand, leaving customers without warranties or service support. Don't let this happen to you.
What is a Solar Cowboy?
A solar cowboy (or dodgy solar installer) is a company or individual that installs solar panels without proper accreditation, uses substandard components, or makes misleading claims to win business. They often appear online with too-good-to-be-true prices and aggressive sales tactics.
Red Flags to Watch Out For
1. Unusually Low Prices
If a quote is dramatically cheaper than competitors, ask why. Low prices often mean cheap, uncertified panels, unqualified installers, or components that won't last. The cheapest option upfront can cost you significantly more in the long run through poor performance, maintenance issues, and early replacement.
2. Pressure Sales Tactics
Legitimate solar companies don't need to pressure you into signing immediately. Phrases like "This deal expires tonight" or "I can only give you this price if you sign now" are classic high-pressure tactics used by disreputable operators.
3. No Licensed Electrical Workers
In New Zealand, solar installation work must be carried out and certified by licensed electrical workers registered with the Electrical Workers Registration Board (EWRB). Always ask who will be doing the electrical work and confirm they hold a current practising licence. You can check it on the EWRB public register.
4. No Industry Membership
Reputable solar companies in New Zealand are typically members of SEANZ, the Sustainable Energy Association of New Zealand, whose members commit to a code of conduct covering ethical sales and service practices. Membership isn't compulsory, but it's a strong signal you're dealing with a professional operator.
5. Cash-Only Payment
Reputable solar companies offer transparent payment options and provide receipts and contracts. Cash-only arrangements should raise immediate alarm bells.
6. No Local Presence
If a company has no local office, no verifiable address, and relies solely on a website, be cautious. Local companies have a reputation to protect and are more accountable for their work.
How to Choose a Reputable Solar Installer
- Check that licensed, EWRB-registered electrical workers will carry out the installation.
- Ask whether the company is a SEANZ member.
- Read Google and independent reviews.
- Get at least three quotes from local companies.
- Ensure all warranties (product, performance, and installation) are clearly documented.
- Confirm the equipment brands and verify they are Tier 1 rated.
Why Choose EFS Solar?
EFS Solar is locally operated in New Zealand, backed by the EFS group's experience of more than 20,000 installations across Australasia. All of our installations are carried out by licensed electrical workers. We use only Tier 1 solar panels and inverters, and we back every installation with comprehensive warranties.
Contact EFS Solar today for an honest, no-pressure consultation.