The Approved Solar Retailer program has now been replaced by the New Energy Tech Consumer Code (NETCC) program. In recent years, there has been a growing need for stronger consumer protections in the solar industry, and the NETCC delivers this through a comprehensive code of conduct for solar and battery retailers.
What is the NETCC?
The New Energy Tech Consumer Code (NETCC) is a national consumer protection initiative for the solar and emerging energy technology sector in New Zealand. It is administered by the New Energy Tech Consumer Code program and provides a framework of standards and obligations for approved retailers.
What Does the NETCC Require of Approved Sellers?
NETCC-approved sellers must commit to:
- Ethical sales practices: No high-pressure selling, misleading claims, or predatory door-to-door tactics.
- Clear and complete quotes: Quotes must include all costs, equipment specifications, and expected performance.
- Accurate performance claims: Energy savings estimates must use approved methodologies and clearly state assumptions.
- Complaint resolution: NETCC retailers must have a formal complaint handling process and comply with the Code's dispute resolution procedures.
- Consumer protection rights: Customers have additional protections not available when dealing with non-approved retailers.
Why This Matters for Solar Buyers
The solar industry has unfortunately been plagued by unscrupulous operators making unrealistic promises and using high-pressure sales tactics. The NETCC provides consumers with a clear benchmark for reputable retailers and meaningful recourse if things go wrong.
When you choose a NETCC-approved seller like EFS Solar, you have confidence that:
- You won't be subjected to misleading sales tactics
- Your quote will be transparent and complete
- If something goes wrong, there's a formal escalation process beyond just the retailer
EFS Solar is NETCC Approved
EFS Solar is proud to be a NETCC-approved seller. Our NETCC approval is displayed on our website and can be verified at the NETCC website. It reflects our commitment to honest, ethical, and customer-focused solar sales and installation.
Contact EFS Solar today for a free, transparent quote that you can trust.