Why you need to watch out for solar cowboys: Going solar can be a big deal for New Zealand home or business owners. There are many reputable companies offering quality products and installation, but unfortunately, there are also those who are less scrupulous.
What is a Solar Cowboy?
A solar cowboy is an unscrupulous solar installer who prioritises profit over quality. They may use cheap panels not certified to New Zealand standards, employ unqualified installers, make misleading promises about savings, or disappear after installation, leaving you without warranty support.
The Risks of Using a Solar Cowboy
- Poor performance: Cheap panels degrade faster, producing less power over time and reducing your savings.
- Safety hazards: Improper installation can create fire risks or roof damage.
- No warranty support: If the company goes under (which many do), your warranties are worthless.
- Connection issues: Work that isn't properly certified can fail the electrical inspection required to connect your system to the grid, and may void product warranties or affect your home insurance.
Key Warning Signs
Prices That Are Too Low to Believe
A quality 6kW solar system from reputable brands costs a certain minimum. If a quote is dramatically lower than competitors, the quality of components or installation is almost certainly compromised.
Unlicensed or Non-Accredited Installers
In New Zealand, solar installation work must be carried out and certified by licensed electrical workers registered with the EWRB (Electrical Workers Registration Board). Always verify who is doing the electrical work, and their licence, before signing anything.
No Verifiable Local Address
Companies without a verifiable local presence have little accountability after installation. Choose a company with a real office you can visit and a track record in your area.
No Written Contract or Warranty Documentation
A reputable company provides clear contracts specifying equipment brands, installation standards, and warranty terms. If something isn't in writing, it doesn't exist.
How to Protect Yourself
- Always verify the installer's electrical licence on the EWRB public register.
- Check whether the company is a SEANZ member.
- Read Google Reviews and independent review sites.
- Get multiple quotes and compare equipment brands and warranty terms, not just price.
- Never pay the full amount upfront.
Choose EFS Solar with Confidence
EFS Solar's installations are carried out by licensed electrical workers, and the EFS group brings the experience of more than 20,000 installations across Australasia. We only use Tier 1 panels and inverters, and we back every installation with comprehensive warranties.